Employment

TITLE: Assistant Branch Manager 

DEPARTMENT: Branch Services 

REPORTS TO: Branch Manager 

WORK SCHEDULE: Full-Time, hours vary. Must be willing and able to work evenings and weekends.
FLSA STATUS: Exempt 

SALARY CLASSIFICATION: Management 5 to Management 4 

PERF CLASSIFICATION: Librarian 

BENEFITS OFFERED:

• Paid Time Off and Holidays
• Life and AD&D Insurance
• Employee Assistance Program
• Long Term Disability Insurance
• Short Term Disability Insurance

POSITION PURPOSE: 

The Assistant Branch Manager position is a hospitality and customer service-oriented member of the management team. This position includes a combination of time spent in public services, branch operations, management activities, and participation in strategic planning. The Assistant Branch Manager is expected to demonstrate and guide team members in providing excellent customer service and library assistance to all patrons, both in person and on the phone, in accordance with library policies and performance standards. 

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

ESSENTIAL FUNCTIONS: 

• Greet patrons as they arrive and depart from the library. 
• Answer informational and directional questions in person and on the phone in a professional manner. 
• Assist patrons in locating materials or information both inside and outside the library. ● Assist patrons with basic library equipment requests such as copiers, printers, faxes, computer reservations, etc. 
• Be proficient in the use of the integrated library system in order to handle all patron/library needs: check out/in; holds, searching, account maintenance, registration, etc. 
• Ensure library materials, service floor, and physical work areas meet and exceed presentation standards. 

ASSISTANT BRANCH MANAGER SPECIFIC RESPONSIBILITIES:

• Coordinate branch collection development; including selection, deselection, and coordination of collection maintenance responsibilities of branch services staff. 
• Coordinate branch programming; including the design, promotion, implementation, and evaluation of all branch programs and program staff in accordance with community needs and system goals. 
• Coordinate staff schedules and public service desk coverage. 
• Facilitates new and existing team member training. 
• Effectively communicates team goals to support consistent service standards. ● Supervise and guide daily staff activities and assess workflows for optimal efficiency. ● Report on team performance, operations effectiveness, mission-related objectives, and deadlines. 
• Effectively handle patron complaints, informational queries, or public service needs that have been escalated to the management team. 
• Builds respectful, reciprocal relationships with community organizations to promote and enhance library services. 
• Collaborate with Branch Manager in the planning of public services, staff management, and strategic planning. 
• Coordinate branch volunteer needs and management. 

OTHER RESPONSIBILITIES: 

• Assist with the physical security of the library and its equipment. 
• Available to work a schedule which may include evenings and weekends. 
• Basic custodial maintenance of the branch. 
• Coordinate system-wide reports and statistics as assigned 
• Maintain discipline and order in the library 
• Develop fliers, brochures, and displays as needed 
• Participate in professional meetings and workshops 
• Perform all other duties as assigned. 

QUALIFICATIONS: 

• ALA Accredited Master of Library Science degree preferred; Bachelor’s Degree with 15 hours of library science courses acceptable. 
• Ability to obtain an Indiana Library Certificate LC 4 or higher. 
• Library and/or customer service experience required. 
• Management experience required. 
• Ability to work with people of all ages. 
• Strong oral and written communication skills. 

KNOWLEDGE, RESPONSIBILITIES, AND DUTIES: 

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service – Provides prompt, attentive, and friendly customer service in-person and by phone; represents the organization well; maintains personal accountability and ownership for providing excellent customer service; seeks and responds to feedback from customers to improve service; follows up and meets commitments; shows a willingness to go above and beyond to help customers; attempts to handle customer service issues or complaints as quickly as possible, forwarding to management when applicable. 
• Teamwork – Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction, including appropriate judgment; collaborates with and supports coworkers by helping out where needed; creates and maintains positive relationships with coworkers; asks for and listens to coworkers feedback and incorporates feedback into revised processes; complete work on time and with proper quality; supports cross-training and shares learning with others. 
• Leadership – Demonstrates expertise in the designated public-service area and models excellent service quality; organizes and prioritizes work effectively; facilitates open and effective communication between team members and management; identifies opportunities for skills growth and coaches team members accordingly; thinks critically and employs sound judgment to solve problems appropriately and effectively, including appropriate escalation; ensures team members are observing safe operating procedures at all times. 
• Community Engagement – Demonstrates a willingness to engage the Porter County community; accurately assesses community needs and identifies relevant areas for library service enhancement; develops new and maintains existing community relationships that are mutually beneficial; participates in events, collaborations, and activities that extend the library’s reach; proposes and negotiates opportunities for beneficial partner collaborations; engages in advocacy and promotion of library services; evaluates library services as they relate to community partners. 
• Communications and Media – Communicates ideas and thoughts clearly, accurately, and respectfully; listens to others and seeks to understand others’ perspectives; has knowledge of communication techniques and methods, including alternative ways to inform and educate using electronic media, including but not limited to email, internet, and social media sites; communicates library and patrons needs to management in a timely fashion. 
• Adaptability – Willing to take on new challenges and responsibilities; open to change and variety within the workplace; works hard to implement successful change in areas of responsibility; recommends and implements changes to improve processes and customer service. 
• Image – Portrays a positive image of the library; is a strong public ambassador and promotes library programs and services during customer interactions. 
• Technical – Proficiency in using computers and related software; strives to stay current with library-related technology offerings; has the knowledge to assist patrons and staff members with library-related technology offerings.; proficient with all electronic materials, resources, and offerings. 

PHYSICAL TASKS AND WORK ENVIRONMENT: 

• Lift and/or move up to 20 lbs and have the ability to push or pull at least 100 lbs on wheels.
• Extensive bending, stooping, pulling, reaching, kneeling, and crouching. 
• Stand on a stool to shelve books overhead. 
• Communicate effectively. 
• Operate technology equipment. 
• Manual dexterity: Able to use hands and fingers to handle books, paper, and technology. ● Repetitive tasks. 
• Exposure to dust, dirt, adhesives, and toner. 

NOTES: 

• The Porter County Public Library System is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, age, national origin, religion, disability, sexual orientation, or any other unlawful basis. 
• All employees hired at the Porter County Public Library System are subject to transfer anywhere in the Porter County Public Library System. 
• The above is intended to describe the general content of the requirements for the performance of this position. It is not to be construed as an exhaustive list of duties, responsibilities, and requirements. 

*The Library reserves the right to modify this and every job description in whole or in part at any time.

TITLE: Library Support Specialist-IT 

DEPARTMENT: Systems 

REPORTS TO: Associate Director 

WORK SCHEDULE: Full-Time, hours vary. Must be willing and able to work evenings and weekends. FLSA STATUS: Specialist 3 – Non-Exempt and Specialist 1 – Exempt 

SALARY CLASSIFICATION: Specialist 3- Specialist 1 

PERF CLASSIFICATION: Specialist 1 – Department Head 

BENEFITS OFFERED:

• Paid Time Off and Holidays
• Life and AD&D Insurance
• Employee Assistance Program
• Long Term Disability Insurance
• Short Term Disability Insurance

POSITION PURPOSE: 

The Library Support Specialist position is a hospitality and customer service oriented member of the management team. This position requires attention to detail and advanced critical thinking skills. The Library Support Specialist involves a combination of time spent in public services areas, branch operations, management activities, and participation in strategic planning. Library Support Specialist is expected to be an active member of the leadership team and should demonstrate and guide team members in providing excellent customer service and library assistance to all patrons. The Library Support Specialist is also expected to provide excellent customer service and assistance to all staff members, vendors, and community organizations both in person and on the phone, in accordance with library policies and performance standards. 

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

ESSENTIAL FUNCTIONS: 

• Greet patrons as they arrive and depart from the library. 
• Answer informational and directional questions in person and on the phone in a professional manner. 
• Builds respectful, reciprocal relationships with community organizations promote and enhance library services. 
• Work closely with management team in order to meet strategic goals of the library system. ● Be responsive to Administration, staff and Board requests. 
• Be proficient in the use of the integrated library system in order to handle all patron/library needs: check out/in; holds, searching, account maintenance, registration, etc.

SUPPORT SPECIALIST – IT SPECIFIC RESPONSIBILITIES: 

• Has advanced working knowledge of the Integrated Library System. 
• Server and network design, implementation, security and management. 
• Hardware and software implementation, security, and management. 
• Determine and acquire technology and support offerings. 
• Database administration and support. 
• Installation and maintenance of all library related technology and electronic resource offerings. ● Social Media and website administration. 
• Manages the internal infrastructure, server and PC systems, data storage and recovery. ● Provides detailed tech support and training to frontline staff. 
• Creation of advanced analytics for strategic planning purposes. 

OTHER RESPONSIBILITIES: 

• Assist with the physical security of library and its equipment. 
• Basic custodial maintenance of the branch. 
• Ensure library materials, service floor, and physical work areas meet and exceed presentation standards. 
• Collect system wide reports and statistics as assigned. 
• Maintain discipline and order in the library 
• Participate in professional meetings and workshops as assigned. 
• Perform all other duties as assigned. 

QUALIFICATIONS: To be considered for a Specialist 3 classification the employee must have entry level knowledge of Information Technology which can be achieved with 0-2 years of professional IT experience. Specialist 2 requires intermediate knowledge of Information Technology which can be attained with 2-5 years of professional IT experience. Specialist 1 requires advanced knowledge of Information Technology which can be obtained with 5 plus years of professional IT experience. 

• High School diploma or equivalent required. 
• Bachelor’s Degree in Information Technology related field is prefered. 
• IT related experience and/or IT related Certifications preferred. 
• Customer service experience preferred. 
• Ability to work with people of all ages. 
• Strong oral and written communication skills. 
• Strong attention to detail. 

KNOWLEDGE, RESPONSIBILITIES, AND DUTIES: 

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Customer Service – Provides prompt, attentive, and friendly customer service in-person and by phone; represents the organization well; maintains personal accountability and ownership for providing excellent customer service; seeks and responds to feedback from customers to

improve service; follows up and meets commitments; shows willingness to go above and beyond to help customers; attempts to handle customer service issues or complaints as quickly as possible, forwarding to management when applicable. 

• Teamwork – Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction, including appropriate judgment; collaborates with and supports coworkers by helping out where needed; creates and maintains positive relationships with coworkers; asks for and listens to coworkers feedback and incorporates feedback into revised processes; complete work on time and with proper quality; supports cross-training and shares learning with others. 
• Leadership – Demonstrates expertise in designated public-service area and models excellent service quality; organizes and prioritizes work effectively; facilitates open and effective communication between team members and management; identifies opportunities for skills growth and coaches team members accordingly; thinks critically and employs sound judgement to solve problems appropriately and effectively, including appropriate escalation; ensures team members are observing safe operating procedures at all times. 
• Community Engagement – Demonstrates a willingness to engage the Porter County community; accurately assesses community needs and identifies relevant areas for library service enhancement; develops new and maintains existing community partnerships that are mutually beneficial; participates in events, collaborations, and activities that extend the library’s reach; proposes and negotiates opportunities for beneficial partner collaborations; engages in advocacy and promotion of library services; evaluates library services as they relate to community partners. 
• Communications and Media – Communicates ideas and thoughts clearly, accurately, and respectfully; listens to others and seeks to understand others’ perspectives; has knowledge of communication techniques and methods, including alternative ways to inform and educate using electronic media, including but not limited to email, internet, and social media sites; communicates library and patrons needs to management in a timely fashion. 
• Adaptability – Willing to take on new challenges and responsibilities; open to change and variety within the workplace; works hard to implement successful change in areas of responsibility; recommends and implements changes to improve processes and customer service. 
• Image – Portrays a positive image of library; is a strong public ambassador and promotes library programs and services during customer interactions. 
• Technical – Expert in the use and maintenance of computers and related software; stays current with library related technology offerings; has knowledge to assist patrons and staff members with library related technology offerings; provides exceptional customer service to staff members and patrons including timely responses to IT concerns; works directly with management to identify areas of growth, opportunity, and innovation within the IT field; communicates complex technical concepts in a clear and friendly manner. 

PHYSICAL TASKS AND WORK ENVIRONMENT: 

• Lift and/or move up to 20 lbs and have the ability to push or pull at least 100 lbs on wheels. ● Extensive bending, stooping, pulling, reaching, kneeling, and crouching. 
• Stand on a stool to shelve books overhead. 
• Communicate effectively.
• Operate technology equipment. 
• Manual dexterity: Able to use hands and fingers to handle books, paper, and technology. ● Repetitive tasks. 
• Exposure to dust, dirt, adhesives, and toner. 

NOTES: 

• The Porter County Public Library System is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, age, national origin, religion, disability, sexual orientation, or any other unlawful basis. 
• All employees hired at the Porter County Public Library System are subject to transfer anywhere in the Porter County Public Library System. 
• The above is intended to describe the general content of an requirements for the performance of this position. It is not to be construed as an exhaustive list of duties, responsibilities and requirements. 

*The Library reserves the right to modify this and every job description in whole or in part at any time.

TITLE: Library Clerk 

DEPARTMENT: Branch Services 

REPORTS TO: Assistant Branch Managers 

WORK SCHEDULE: Part-time, hours vary. Must be willing and able to work evenings and weekends. 

BENEFITS OFFERED:

• Paid Time Off and Holidays
• Life and AD&D Insurance
• Employee Assistance Program
• Long Term Disability Insurance
• Short Term Disability Insurance

POSITION PURPOSE: 

The Library Clerk position is hospitality and customer service oriented. This position requires the team member to be at the public service desk or on the service floor during all working hours unless otherwise assigned by a member of the management team. The Library Clerk is expected to provide excellent customer service and library assistance to all patrons, both in person and on the phone, in accordance with library policies and performance standards. 

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

ESSENTIAL FUNCTIONS:

• Become proficient in the use of the integrated library system in order to handle all patron/library needs: check out/in; holds, searching, account maintenance, registration, etc.
• Greet patrons as they arrive and depart from the library. 
• Answer informational and directional questions in person and on the phone in a professional manner.
• Assist patrons in locating materials or information both inside and outside the library.
• Assist patrons with basic library equipment requests such as copiers, printers, faxes, computer reservations, etc.
• Collection maintenance such as shelving, shifting, and shelf reading.

OTHER RESPONSIBILITIES:

• Assist in maintaining discipline and good order in the library.
• Available to work a schedule which may include evenings and weekends.
• Basic custodial maintenance of the branch.
• Perform all other duties as assigned. 

QUALIFICATIONS:

• High School diploma or equivalent.
• Library and/or customer service experience preferred. 
• Ability to work with people of all ages.
• Strong oral and written communication skills.
• Willingness and ability to learn computer skills, applications and devices relevant to position.

KNOWLEDGE, SKILLS, AND DUTIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Customer Service – Provides prompt, attentive, and friendly customer service in-person and by phone; represents the organization well; maintains personal accountability and ownership for providing excellent customer service; seeks and responds to feedback from customers to improve service; follows up and meets commitments; shows willingness to go above and beyond  to help customers; attempts to handle customer service issues or complaints as quickly as possible, forwarding to management when applicable. 
• Teamwork – Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction, including appropriate judgment; collaborates with and supports coworkers by helping out where needed; creates and maintains positive relationships with coworkers; asks for and listens to coworkers feedback and incorporates feedback into revised processes; completes work on time and with proper quality; supports cross-training and shares learning with others. 
• Communications and Media – Communicates ideas and thoughts clearly, accurately, and respectfully; listens to others and seeks to understand others’ perspectives; has knowledge of communication techniques and methods, including alternative ways to inform and educate using electronic media, including but not limited to email, internet, and social media sites; communicates library and patrons needs to management in a timely fashion.
• Adaptability – Willingness to take on new challenges and responsibilities; open to change and variety within the workplace; works hard to implement successful change in areas of responsibility; recommends and implements changes to improve processes and customer service. 
• Image – Portrays a positive image of library; is a strong public ambassador and promotes library programs and services during customer interactions. 
• Technical – Proficiency in using computers and related software; strives to stay current with library related technology offerings; has knowledge to assist patrons and staff members with library related technology offerings; proficient with all electronic materials, resources, and offerings.

PHYSICAL TASKS AND WORK ENVIRONMENT:

• Lifting and/or moving of  up to 20 lbs and the ability to push or pull at least 100 lbs on wheels.
• Extensive bending, stooping, pulling, reaching, kneeling, and crouching.. 
• Stand on a stool to shelve books overhead.
• Communicate effectively.
• Operate technology equipment .
• Manual dexterity: Able to use hands and fingers to handle books, paper, and technology. 
• Repetitive tasks.
• Exposure to dust, dirt, adhesives, and toner.

NOTES:

• The Porter County Public Library System is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, age, national origin, religion, disability, sexual orientation, or any other unlawful basis.
• All employees hired at the Porter County Public Library System are subject to transfer anywhere in the Porter County Public Library System.
• The above is intended to describe the general content of an requirements for the performance of this position. It is not to be construed as an exhaustive list of duties, responsibilities and requirements. 

*The Library reserves the right to modify this and every job description in whole or in part at any time.

Resumes can be sent to hr@pcpls.org

TITLE: Library Support Specialist

DEPARTMENT: Systems 

REPORTS TO: Associate Director 

WORK SCHEDULE: Full-Time/Part-Time, hours vary. Must be willing and able to work evenings and weekends. 

FLSA STATUS: Non-Exempt 

SALARY CLASSIFICATION: Specialist 4 – Specialist 3 

BENEFITS OFFERED:

• Paid Time Off and Holidays
• Life and AD&D Insurance
• Employee Assistance Program
• Long Term Disability Insurance
• Short Term Disability Insurance

POSITION PURPOSE: 

The Library Support Specialist position is a hospitality and customer service-oriented member of the administration team. This position requires attention to detail and advanced critical thinking skills. The Library Support Specialist involves a combination of time spent in public services areas and branch operations. The Library Support Specialist is expected to provide excellent customer service and assistance to all staff members, vendors, and community organizations both in person and on the phone, in accordance with library policies and performance standards. 

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

ESSENTIAL FUNCTIONS: 

• Greet patrons as they arrive and depart from the library. 
• Answer informational and directional questions in person and on the phone in a professional manner. 
• Builds respectful, reciprocal relationships with community organizations to promote and enhance library services. 
• Work closely with the management team in order to meet the strategic goals of the library system. 
• Be responsive to Administration, staff, and board requests. 
• Strong attention to detail. 

SUPPORT SPECIALIST-ADMINISTRATION SPECIFIC RESPONSIBILITIES: 

• Specialist 4:
  • Daily administration of all financial areas including; payroll, A/R, A/P, and general ledger maintenance.
  • Procurement, receiving, and distribution of all system supplies and materials.
  • File maintenance and record retention.
  • Inventory management

• Specialist 3:
  • All responsibilities of Specialist 4.
  • Assist Associate Director with the establishment and maintenance of internal controls.
  • Friends of the Library Liaison.
  • Legal and regulatory compliance manager regarding financial matters.
  • Benefits administration

OTHER RESPONSIBILITIES: 

• Basic custodial maintenance of the branch. 
• Ensure physical work and office areas meet and exceed presentation standards.
• Collect system-wide reports and statistics as assigned. 
• Maintain discipline and order in the library 
• Participate in professional meetings and workshops as assigned. 
• Perform all other duties as assigned. 

QUALIFICATIONS: 

• High school diploma or equivalent is required. 
• To be considered a Specialist 3 requires a Bachelor’s Degree in Accounting, Finance, or a related field. 
• Proficient with Microsoft Office and the Google suite 
• Library and/or customer service experience required. 
• Ability to work with people of all ages. 
• Strong oral and written communication skills. 

KNOWLEDGE, RESPONSIBILITIES, AND DUTIES: 

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Customer Service – Provides prompt, attentive, and friendly customer service in-person and by phone; represents the organization well; maintains personal accountability and ownership for providing excellent customer service; seeks and responds to feedback from customers to improve service; follows up and meets commitments; shows a willingness to go above and beyond to help customers; attempts to handle customer service issues or complaints as quickly as possible, forwarding to management when applicable. 
• Teamwork – Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction, including appropriate judgment; collaborates with and supports coworkers by helping out where needed; creates and maintains positive relationships with coworkers; asks for and listens to coworkers feedback and incorporates feedback into revised processes; complete work on time and with proper quality; supports cross-training and shares learning with others.

• Leadership – Demonstrates expertise in the designated public-service area and models excellent service quality; organizes and prioritizes work effectively; facilitates open and effective communication between team members and management; identifies opportunities for skills growth and coaches team members accordingly; thinks critically and employs sound judgment to solve problems appropriately and effectively, including appropriate escalation; ensures team members are observing safe operating procedures at all times. 
• Community Engagement – Demonstrates a willingness to engage the Porter County community; accurately assesses community needs and identifies relevant areas for library service enhancement; develops new and maintains existing community partnerships that are mutually beneficial; participates in events, collaborations, and activities that extend the library’s reach; proposes and negotiates opportunities for beneficial partner collaborations; engages in advocacy and promotion of library services; evaluates library services as they relate to community partners. 
• Communications and Media – Communicates ideas and thoughts clearly, accurately, and respectfully; listens to others and seeks to understand others’ perspectives; has knowledge of communication techniques and methods, including alternative ways to inform and educate using electronic media, including but not limited to email, internet, and social media sites; communicates library and patrons needs to management in a timely fashion. 
• Adaptability – Willing to take on new challenges and responsibilities; open to change and variety within the workplace; works hard to implement successful change in areas of responsibility; recommends and implements changes to improve processes and customer service. 
• Image – Portrays a positive image of the library; is a strong public ambassador and promotes library programs and services during customer interactions. 
• Technical – Proficiency in using computers and related software; strives to stay current with library-related technology offerings; has the knowledge to assist patrons and staff members with library-related technology offerings. 

PHYSICAL TASKS AND WORK ENVIRONMENT: 

• Lift and/or move up to 20 lbs and have the ability to push or pull at least 100 lbs on wheels.
• Extensive bending, stooping, pulling, reaching, kneeling, and crouching. 
• Stand on a stool to shelve books overhead. 
• Communicate effectively. 
• Operate technology equipment. 
• Manual dexterity: Able to use hands and fingers to handle books, paper, and technology.
• Repetitive tasks. 
• Exposure to dust, dirt, adhesives, and toner. 

NOTES:

• The Porter County Public Library System is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, age, national origin, religion, disability, sexual orientation, or any other unlawful basis. 
• All employees hired at the Porter County Public Library System are subject to transfer anywhere in the Porter County Public Library System. 
• The above is intended to describe the general content and requirements for the performance of this position. It is not to be construed as an exhaustive list of duties, responsibilities, and requirements. 

*The Library reserves the right to modify this and every job description in whole or in part at any time.